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Client Request Hub

The client hub that's safe to share.

Run delivery on a clean kanban, keep clients in the loop through a portal and roadmap, and let AI do the busywork — all on a foundation where internal work stays internal, by design.

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Built the other way around

Most trackers are internal tools with a client login bolted on. Lemon makes the client relationship — organization, clients, users — the foundation of the data model.

Safe to share

Internal tickets and internal notes are provably invisible to clients because visibility is enforced at the data layer, not hidden in the UI. No more “oops, the client saw that.”

AI that respects the walls

Every AI feature only ever sees what the asking user already can — fast because it's scoped, not despite it. Plus a per-org kill switch and a cost/usage panel.

For your team

Less busywork, faster context

  • AI triage classifies and auto-assigns incoming requests
  • AI summaries catch you up on long threads in seconds
  • A copilot answers “what's overdue across my projects?”
  • Duplicate detection flags similar tickets as you type
  • Draft client-safe replies — and blunt internal notes — with AI
For your clients

A clear, honest window in

  • Submit requests and track exactly what's been shared
  • Vote on the roadmap and watch real progress
  • A clear window in — no confusing internal tooling
  • Transparency that cuts down “what's happening?” email

Everything in Lemon

One hub for delivery, client collaboration, governance and AI.

Work management

  • Drag-and-drop kanban board (Backlog → Done)
  • Bugs, requests, enhancements, requirements & tasks
  • Comments, attachments & full activity timeline
  • Watchers and a real-time notifications center
  • Live dashboard with delivery metrics & project health

Client collaboration

  • Dedicated client portal to submit & follow requests
  • Shared vs. internal ticket visibility
  • Internal notes that stay team-only
  • Public roadmap with client voting
  • Roadmap progress that rolls up from delivery tickets
  • Multi-client projects

Governance & access

  • Organization → clients → users hierarchy
  • Roles: admin, manager, member, viewer & client roles
  • Deny-by-default scoping — see only what's yours
  • Copyable, role-aware invitation links
  • Auto-assignment rules route work to the right owner
  • Bilingual interface (English & French)

AI assistant (governance-safe)

  • Request triage — auto priority, type & labels
  • Ticket summaries — “catch me up” on any thread
  • Semantic duplicate detection on new tickets
  • Visibility-aware reply drafting (client vs. internal)
  • Workspace copilot — ask questions about your data
  • Natural-language roadmap digest
  • Admin usage & cost panel with per-org AI toggle

Give clients a window in — without giving up the back office.

Spin up your workspace in minutes. The first user becomes the admin.

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